Engagement note
An digital-focused team ran a four-week sprint with us; the working brief, the test we ran, and what we changed mid-sprint are all written up in the shared retro.
We specialise in SEO, paid media, and content strategies that deliver significant ROI for London businesses. Partner with us for sustained online growth.
We don't run every channel on every account. Each channel has a clear role and is measured on its own.
| Channel | Focus | Role |
|---|---|---|
| SEO | Organic acquisition | Long-term content + technical |
| Google Ads | Existing demand | Captures intent at the moment |
| Meta Ads | New demand | Audience + creative at scale |
| Retention | Lifecycle + reactivation | |
| Landing pages | Conversion | Per-source optimisation |
| Analytics | Learning | Clean tracking + actionable reports |
These are the artifacts you receive — no ambiguity.
We respond within one business day.
We cover the following cities and surrounding regions. We Serve customers within a 50-mile radius of each.
The first 30 days of any engagement are about diagnosis, not delivery. Before any creative goes live or any spend is reallocated, we read the existing tracking, the historical performance, the campaign archive and — most importantly — the working assumptions that the in-house team has accumulated over the previous twelve months. A surprising amount of paid spend gets allocated against beliefs that were once true and quietly stopped being true. Naming those beliefs out loud is usually the most valuable single output of the diagnosis phase.
From there, we agree a written baseline on the metrics that actually move the business. Reporting against vanity metrics — total impressions, gross reach, post likes — is easy to produce and easy to ignore, and reporting against business metrics is harder to produce and impossible to ignore. We always pick the harder one. Each weekly note covers what shipped, what is being tested, what was killed, and what needs a decision from your side this week. Each monthly review compares the working metrics against the agreed baseline and proposes the next month's plan in a single working document, not a deck.
What we need from your team is small but non-negotiable: a single decision-maker available for a 20-minute weekly slot, prompt access to the analytics and ad accounts, and honest answers to direct questions during the diagnosis phase. Engagements that stall almost always stall on access, never on creative.
A working sprint is built around a single testable hypothesis and a single decision at the end. We open with a short written brief that names the hypothesis, the audience, the channels in scope, the budget envelope, and the criteria we will use to judge the result. Everyone on the engagement signs off on that brief before any production work starts, because the most expensive sprints are the ones where the criteria for success are only agreed in retrospect.
Production runs in weekly increments. Mid-sprint we share the assets, the tracking setup, and any unexpected friction with your team in writing — not in a meeting — so the working record is clear and the team can react asynchronously. Live testing happens in the second half of the sprint, with a defined window long enough to read signal but short enough that we are not just waiting for permission to make a decision.
At the end of the sprint we run a short review: what continues, what is killed, and what is iterated for the next sprint. The review is written before the meeting and circulated in advance, so the meeting itself can be 25 minutes of decisions instead of 60 minutes of reading. The output of every sprint is a one-page retro that lives alongside the working playbook for future reference.
A working list of artefacts produced during a typical engagement. Each one is editable and yours to keep.
Short, factual notes — not rehearsed testimonials. Names withheld until written approval.
How the working channels connect — what each one is responsible for and what it depends on from the others.
| Channel | What it does | How we run it |
|---|---|---|
| Search | Intent capture | Paid search and SEO sequenced together so brand and non-brand traffic build week over week. |
| Social | Audience building | Organic and paid social on the platforms where the audience already spends time, with a tested creative pipeline. |
| Retention and revival | Lifecycle and broadcast email sequenced against the seasonal calendar and tied to product availability. | |
| Content | Compounding distribution | Long-form and short-form content built to be repurposed across the other channels in the matrix. |
| Partnerships | Reach extension | A small number of qualified partners chosen for audience overlap, not for vanity reach. |
Five working principles that apply regardless of scope or budget.
Clear, written scope on every digital engagement. No verbal estimates, no fuzzy boundaries.
A single named person owns your engagement end-to-end so nothing falls between teams.
Written check-ins on a published rhythm so you always know what is happening this week.
Every engagement ends with a short, written handover so the next team can pick up cleanly.
A realistic note on what to watch for in the next 90 days, with a fixed call-out fee if something needs attention.